This morning – like most other folks – I saw this video of United Airlines’ forced removal of a passenger for being on an overbooked flight.
It reminded me of two stand-out experiences I had had with United…among many. It seems like a good time to revisit them.
The more recent took place a few years ago. I was boarding a plane and saw a short older woman struggling to lift her bag into the overhead compartment. She was a couple of passengers ahead of me and I couldn’t reach her to help. There was a flight attendant directly in front of her, watching her. I called out and said, “Can you help her?” She looked at me calmly and said, “That’s not my job.” I replied, “A perfect motto for United” while closer passengers realized the woman’s problem and began to help.
Below is an earlier letter to United, following a crew “mutiny”. I should mention that United’s response union response and government response were minimal to non-existent.
Continue reading “Fly the friendly skies of United…”